Terms of Service

1.1 Agreement to Terms

By accessing, browsing, or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

1.2 Eligibility Requirements

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

3.1 Permitted Use

You may use our services for personal, non-commercial purposes only. You agree to:

• Comply with all applicable laws and regulations
• Provide accurate and truthful information when placing orders
• Use our services in good faith and for their intended purpose
• Respect the intellectual property rights of Pizza Ranch and third parties
• Maintain the security of your account credentials

3.2 Prohibited Use

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Engage in harmful, fraudulent, or malicious activities
• Attempt to gain unauthorized access to our systems or accounts
• Violate any intellectual property rights
• Send spam, unsolicited communications, or promotional materials
• Provide false, misleading, or inaccurate information
• Interfere with or disrupt our services or servers
• Use automated systems to access our services without permission
• Impersonate any person or entity
• Upload or transmit viruses, malware, or other harmful code

4.1 Registration Requirements

To access certain features of our services, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account password and for all activities under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason we deem appropriate. You may also delete your account at any time by contacting us.

5.1 Food Safety and Quality Standards

All food products are prepared in accordance with local health department regulations and food safety standards. We maintain proper hygiene protocols and temperature control throughout preparation and delivery.

5.2 Allergen Information

While we provide allergen information for our menu items, we cannot guarantee that any food item is completely free from allergens due to potential cross-contamination in our kitchen. Customers with food allergies should exercise caution and inform us of their allergies when ordering.

5.3 Order Processing and Acceptance

All orders are subject to acceptance by Pizza Ranch. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

5.4 Delivery Terms

• Delivery Zones: We deliver within specified geographic areas. Delivery availability may be limited by distance, weather conditions, or other factors.
• Delivery Times: Estimated delivery times are approximate and may vary based on order volume, weather, traffic, and other circumstances.
• Minimum Order: A minimum order value may be required for delivery services.
• Delivery Fees: Delivery charges and any applicable service fees will be clearly displayed before order confirmation.
• Temperature Control: We take reasonable measures to maintain food temperature during delivery, but cannot guarantee temperature upon arrival due to delivery time variables.

5.5 Order Modification and Cancellation

Orders may be modified or cancelled within a limited time after placement, typically before preparation begins. Cancellation policies and any applicable fees will be communicated at the time of order. Once food preparation has commenced, orders generally cannot be cancelled or refunded.

5.6 Pricing and Payment

All prices are displayed in USD and are subject to change without notice. Payment is due at the time of order placement. We accept various payment methods as indicated on our website. Additional taxes and fees may apply.

5.7 Returns and Refunds

For detailed information about our refund policy, please refer to our Refund Policy. Generally, refunds are considered for issues with food quality, incorrect orders, or delivery problems.

6.1 Company Ownership

All content, trademarks, service marks, logos, trade names, and other intellectual property on our website and in connection with our services are owned by or licensed to Pizza Ranch. This includes but is not limited to text, graphics, images, software, and design elements.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for their intended purpose. You may not reproduce, distribute, modify, or create derivative works of our content without express written permission.

6.3 Copyright Infringement

If you believe that content on our website infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7.1 Responsibility for Content

You are solely responsible for any content you submit, post, or transmit through our services, including reviews, comments, and feedback. You warrant that your content does not violate any laws or third-party rights.

7.2 License Grant

By submitting content to our services, you grant Pizza Ranch a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content in connection with our business operations.

7.3 Content Removal

We reserve the right to remove or refuse to display any user content that violates these Terms or that we deem inappropriate, without notice or liability to you.

8.1 Service Provision

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.2 Service Availability

We do not warrant that our services will be uninterrupted, error-free, or completely secure. We may experience downtime, technical issues, or service interruptions beyond our control.

8.3 Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of third-party content, links, or services that may be accessible through our website.

8.4 Professional Advice

Information provided through our services is for general informational purposes only and should not be considered as professional nutritional or medical advice.

9.1 Maximum Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PIZZA RANCH'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

9.2 Excluded Damages

IN NO EVENT SHALL PIZZA RANCH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OUR SERVICES.

9.3 Food-Related Claims

Our liability for food-related issues is limited to the replacement of the affected food items or refund of the purchase price, except in cases of proven negligence or violation of food safety regulations.

11.1 Third-Party Links

Our website may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.

11.2 Payment Processing

Payment processing may be handled by third-party service providers. Your use of such services is subject to their respective terms and conditions and privacy policies.

12.1 Termination by Company

We may terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms or for any other reason we deem appropriate in our sole discretion.

12.2 Termination by User

You may stop using our services at any time. To delete your account, please contact us at [email protected].

12.3 Effect of Termination

Upon termination, your right to use our services will cease immediately. Provisions of these Terms that by their nature should survive termination shall remain in effect after termination.

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Kentucky and the United States of America, without regard to conflict of law principles.

13.2 Dispute Resolution

Any dispute arising from these Terms or our services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association.

13.3 Jurisdiction and Venue

For any claims not subject to arbitration, you agree that exclusive jurisdiction and venue shall be in the state and federal courts located in Henderson County, Kentucky.

14.1 Right to Modify

We reserve the right to modify or replace these Terms at any time at our sole discretion. Changes may be made to reflect changes in our services, legal requirements, or business practices.

14.2 Notification of Changes

We will provide notice of material changes by posting the updated Terms on our website with a new "Last Updated" date. For significant changes, we may also notify you via email or prominent notice on our website.

14.3 Continued Use

Your continued use of our services after the posting of revised Terms constitutes your acceptance of such changes. It is your responsibility to review these Terms periodically.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Pizza Ranch concerning our services.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

15.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.